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Microsoft 365 Cloud Service Outage Disrupts Users Worldwide
- By Elite CIO
Jan 26, 2023
15
Microsoft users hit with global cloud outage that impacted products like Teams and Outlook
Downdetector, a service where people can log problems and outages with websites and apps, saw a spike in users reporting issues with Microsoft products, including Outlook, Teams and the company’s cloud product Azure, at around 3 a.m. ET on Wednesday.
The outage affected a wide range of services, including SharePoint Online and OneDrive for Business. Other affected services included Microsoft 365 admin portal and Microsoft Intune endpoint management, as well as Microsoft Defender for Cloud Apps, Identity and Endpoint. Microsoft said the problem didn't just affect direct access to its services but also how information was flowing between its data centers.
Microsoft said that at around 7:05 UTC — 2:05 ET — customers may “experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions, as well as other Microsoft services.”
The company updated on Twitter at 9:26 GMT — 4:26 ET — that it has “rolled back a network change that we believe is causing impact. We’re monitoring the service as the rollback takes effect.”
By around 9:30 ET, Microsoft said that its services had recovered and remained stable.