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Akasa Air suffers data breach; advises users to be cautious of phishing attempts
- By Elite CIO
Aug 29, 2022
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Akasa Air suffers data breach; advises users to be cautious of phishing attempts
Akasa Air, which started operations less than a month ago, has suffered data breach resulting in certain customer information being accessed by unauthorised individuals.
The airline on Sunday apologised for the data breach and said the incident has been "self-reported" to the nodal agency, the Indian Computer Emergency Response Team (CERT-In).
“A temporary technical configuration error related to our login and sign-up service was reported to us on Thursday, August 25, 2022," the company said.
"As a result of this configuration error, some Akasa Air registered user information limited to names, gender, email addresses and phone numbers may have been viewed by unauthorized individuals. We can confirm that aside from the above details, no travel-related information, travel records or payment information was compromised," an official statement from the airline read.
On being made aware of this, we immediately stopped this unauthorised access by completely shutting down the associated functional elements of our system. Subsequently, having added additional controls to address this situation, we have resumed our login and sign-up services, the communication said.
Akasa Air's Co-Founder and Chief Information Officer Anand Srinivasan said the system security and protection of customer information is paramount.
“At Akasa Air, system security and protection of customer information is paramount, and our focus is to always provide a secure and reliable customer experience. While extensive protocols are in place to prevent incidents of such nature, we have undertaken additional measures to ensure that the security of all our systems is even further enhanced. We will continue to maintain our robust security protocols, engaging wherever applicable, with partners, researchers, and security experts from whom we can benefit to strengthen our systems," he said in a statement.