Know about global trends, insights, and future of Conversational AI across industries. What is conversational AI? An artificially intelligent way of communication to mimic human responses via digital & telecommunication channels such that it satisfies both customer & organisational interests. Conversational AI clones key technological components: #Natural Language Processing -Ability to “read” or parse human language text -Pre-requisite for understanding natural sentence -structures versus simple keyword “triggers”. Massive shift from data-driven to intelligence-driven decision making. #Intent Recognition -Ability to understand what the user is requesting, even if phrased unexpectedly. -Good intent recognition is vital if you don’t want to annoy your users with roadblocks in the experience. #Machine Learning -Learn how to better respond to the user by analyzing human agent responses. -Necessary to improve intent recognition. #Contextual Awareness - Ability to follow conversation history, translate, recall and memorize information over conversations necessary for natural, human-like back and forth conversation. -Ability to converse in a language which customer is comfortable is considered to be a great deal for chatbots. -Vernacular is considered to be the third big “V” in 3 Vs of today’s AI powered Chatbots after voice & video. -88% of users are more likely to respond to a digital advertisement in their local language as compared to English. Check it out: https://bit.ly/2GsA6Eo